Hidden Frequency

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Why do we refuse to believe Mark Zuckerberg can grow up?

Mark Zuckerberg doesn’t live in his Harvard dorm. He isn’t 20. His creation, Facebook, is a modern institution. It has changed. He, like anyone else, has probably changed. After all Bill Gates today isn’t the introverted, arrogant guy he was seen as in the 90’s and Steve Jobs is clearly a different man then the one who left Apple in the 80’s.


With Gates and Jobs it took the media longer than the public to realize the difference and we’re making the same mistake with the new kid on the block.


If you were to sum up our collective judgement, Zuckerberg is at best a social retard who sees his fellow men and women as 1s and 0s and at worst a cheat-to-win savant who will bleed his crop for all it’s worth, no matter the moral cost.


All, some or none of that might be true. All, some or none of that might have once been true. No matter that years have past since that meteoric rise. His life has no doubt shifted. Priorities reset. Maybe his mood has mellowed. Like anyone after a seismic shift in their lives, it is safe to guess he’s probably adjusted on some level.


Yet we stick to our caricature.


Most of these concepts are chronicled best in Ben Mezrich’s fantastic tome The Accidental Billionaires. As good as the book is it cleverly writes around a glaring hole: his main character didn’t give his side of the story. Considering all the primary sources, it is no disrespect to the talent of Mezrich or the honesty of those interviewed to say the recollections of those with axes to grind should be taken with a grain of salt.


Even if we assume the worst from Billionaires, we are admittedly looking at a year and a half window in the life of a young man in his early twenties trying to make sense of a greased-wheels joy ride paved with sick money, sleepless nights of coding, ego-ballooning success and dizzying expectation.


And lo, that’s Zuckerberg. We point to the chat transcripts of a 20-year-old to indict Facebook privacy policies made in 2010. Are they relevant? Maybe. Does coming to that conclusion automatically hinder the search for more relevant data? Absolutely.


It’s not fair, which it’s why it’s helpful to believe Zuckerberg is selfish, greedy putz. This way, he deserves our prepackaged scorn.


But maybe it’s not so cut and dry. Maybe, it’s complicated.


Justin Robert Young is the co-host of the NSFW Show on the TWiT Network. He is also a founding partner of Blurbtastic.com. His personal blog can be found at JustinRobertYoung.com.

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Why we forgive Facebook

Facebook often acts like a bad friend. We’re never quite sure we stand with them. One day they’re making life awesome, the next day they’re telling our secrets to people we don’t want to know. Telling us to pay attention to our privacy settings is like a friend that tells everyone who you made out with last night because you didn’t expressly tell them not to tell anyone. They win on a technicality.


But that’s not why we forgive Facebook or why we think of it as a friend. Or why Mark Zuckerberg can probably get as much action as that vampire dude from Twilight.


We forgive Facebook because of our biology. Specifically because of a hormone called oxytocin. You can read my buddy Dr. Paul Zak’s site for more information about that. In Marvel comics terms, it’s a chemical our brain releases that makes us trust and like each other. Getting a back massage will release it. Having sex will release it. Thinking about people you love can trigger it. Looking at photos of your friends can trigger it. And there you have it: Every time you go to Facebook your body is flooded with this love hormone. By proxy, we love Facebook.


Don’t blame Facebook, blame your biology. If we weren’t addicted to this hormone we’d be able to face up to Facebook like a clearheaded reptile and tell it to stop, or eat it’s young, or whatever animals that don’t have oxytocin receptors do when they’re upset. Instead, we do what every other primate does, screech a bit, bare our teeth and then hug and make-up.


Andrew Mayne is founder of Blurbtastic.com and publisher of WeirdThings.com. His personal website can be found at AndrewMayne.com.

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The Trillion-Dollar Metaphor

Search is dead. People click less. Growth is only supported by adding users and getting us to spend more time online. We reach peak users this decade and probably peak time next week. After that growth stops. ‘Nuff said.


Then what happens? Text ads die too. Finally we give up the current metaphor and find a new one that better fits how we use the web.


The future has always been social
The one thing everyone knows about the next metaphor is that it somehow involves the word “social” like the last one used “context”. The most obvious example of a social platform right now is Facebook. Yet, the most effective social (and contextual) ad platform in history has a CPM of .04%. That’s 400 clicks out of a million impressions. Scary stuff. Thankfully for them they’ve got entire internal economies based on games and virtual currencies. Facebook will do just fine. So what about the rest of us?


It’s obvious that the newspaper/magazine metaphor we arrived at in the 1990’s for monetizing the internet isn’t going to last any longer than actual newspapers and magazines. Those of us not named Facebook need a new metaphor.


A starting point for a metaphor can be a meme. The current meme is all about social proof. Startups like Blippy and Facebook concepts like Beacon are based upon the idea of using social proof as a way to get you to buy the things your friends are buying.


Both were very clumsy attempts (perceived as being either invasive and/or outright tacky) at cracking the social marketing problem. As obnoxious as it is to build a startup that tweets the conspicuous consumption of affluent Bay area folks to a world going through the worst recession in a generation, it was an attempt by very smart people to solve a problem we have no clear solution for: How do you make people buy things when they don’t want to click on ads anymore? Solution (or so they think): tell your friends what you’re buying and maybe they’ll follow suit.


Near as I can tell, Blippy, Beacon and similar platforms are a metaphoric crossbreed of a Tupperware party and the price tag on Minnie Pearl’s hat. It’s using people’s own consumption as advertising to their friends.


I think there’s potential in that metaphor if it doesn’t come across as being too invasive or tacky. Unfortunately, those are the two things the people trying hardest in that space excel at being.


A really good metaphor, one that we can use to contextualize all of this networked activity, should give us at least another decade of growth and innovation. This metaphor that gives us a new, yet familiar way to look at things and plug in content, business and social interaction is the what’s going to unleash the next big boom in online commerce. Like search and contextual advertising did for the last decade, this new metaphor is will be the launching point for the next trillion-dollar online economy. So what is it?


We’ve already met part of the metaphor…
The important parts of this metaphor are right in front of us. We just haven’t recognized it yet. Text ads, search and contextual advertising were around before Google figured out how to make them all work and we saw the Internet as a giant newspaper/magazine metaphor.


We know the next stage has got to be social and that’s why there’s all of that investing into apparently ridiculous schemes. This isn’t a game where it pays to sit on the sidelines when you’ve got billions of cash at your disposal to spend on experiments. Blippy, Beacon, even the nefarious Pay-Per-Post provided us with lots of information about people’s behavior. Granted, you could have probably learned a lot of this with some clever small scale experiments, but that’s not the way VCs work. It’s all anecdotal until you try it. These are folks willing to build their own space fleets on a whim. Spending ten million to annoy you with locations services or show you how crass your friends are is chump change for them. People say they’re aiming for the next Google. But actually they’re actually aiming to be even bigger than that.


Taking a wisdom of the crowds perspective, we can deduce:

1. Somehow it’s “social”.
2. It won’t be something that makes us click outside our area of interest.
3. We’re going to be even more annoyed by the failed attempts.
4. It’s going to make us rethink “privacy” (an already an alien concept to anyone under 20).
5. It’ll be explained to us as a metaphor we already understand in a different context.
6. Really smart people are spending lots of money on things they think are part of it. There’s a reason Google has been smothering pet projects in the crib; they want to focus their resources.


Those are just a few pieces of the puzzle. I personally suspect that the next metaphor isn’t necessarily going to be something as simple as saying the Internet is now like pay cable or radio. In fact, I think we’ve already exhausted all the traditional forms of looking at media as a metaphor for the internet. Sure it’d be nice to invent some new construct to look at it, but that never works with humans. We work with patterns we’re already familiar with.


I thing this next metaphor is going to based much more on how humans do trade and not how we consume information. And I just don’t necessarily mean how we did commerce in the 20th century, the Middle Ages or even during the time of the Phoenicians. I think we may need to start talking to anthropologists about much deeper metaphors that go back 100,000 years or maybe even further. But not too much further. It’s not a metaphor that applies to chimps or even our more closer related ancestors like Homo Erectus or Neanderthal. I bet elements of it are in Adam Smith’s The Theory of Moral Sentiments and Charles Darwin’s On the Origin of Species. Figure out which part and maybe you’ll be the one to figure out the trillion-dollar metaphor everyone is looking to find.


Andrew Mayne is founder of Blurbtastic.com and publisher of WeirdThings.com. His personal website can be found at AndrewMayne.com.